Privacy Policy
Last updated: January 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, book a program, or contact us for support. This may include:
- Name, email address, and phone number
- Payment information (processed securely by our payment provider)
- Information about your children (for booking purposes)
- Communications with providers and our support team
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process bookings and payments
- Send you notifications about your bookings
- Respond to your comments and questions
- Prevent fraud and abuse
3. Information Sharing
We share your information only in the following circumstances:
- With providers when you make a booking
- With service providers who assist our operations
- When required by law or to protect rights and safety
- With your consent
4. Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.
5. Your Rights
You may access, update, or delete your account information at any time through your account settings. You may also contact us to request access to or deletion of your data.
6. Children's Privacy
Information about children is collected solely for the purpose of facilitating bookings and is only shared with the relevant provider. We do not knowingly collect information directly from children.
7. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page.
8. Contact Us
If you have any questions about this privacy policy, please contact us at privacy@fieldtrip.com.